In a traditional business, the phone system or the PBX (Private Branch eXchange), is typically a piece of equipment located in your office. Traditional PBX systems are both costly and bulky and often need to be housed in a store or separate office. With a traditional system, calls come in to you via your PBX from the external phone system, and then lines run from the PBX to all the phone extensions in your company. A hosted PBX system, it works in a similar way but the PBX itself is stored at a remote location by a service provider who manages or ‘hosts’ the system for you; and all that you need in your office are the phones and an internet connection.
A hosted system uses IP phones which use the internet to make and receive calls. These are readily available from your provider or local retailer and are comparable in price to a traditional phone handset, starting from around 15€.
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How does it work?
Hosted PBX systems all run on IP networks, meaning that they use the same circuitry and wiring as your company's data network (LAN). They pass information back and forth via the same mechanisms as any office network or the Internet itself. The advantages of this setup are that your company only needs one set of wiring in its office for all communications. Data and voice networks can cross-communicate with one another more easily, and you probably only need one person to administer and maintain the voice and data networks.
When a call is made, the phone connects to the IP network, then gets switched out to the remote hosted service, which establishes what number is being called and creates a connection via VoIP protocols across the IP network (VoIP: Voice Over Internet Protocol). This type of remote service can also create other connections, interact with the call via a virtual switchboard providing enhanced services for your business.
What are the benefits?
When a call is made, the phone connects to the IP network, then gets switched out to the remote hosted service, which establishes what number is being called and creates a connection via VoIP protocols across the IP network (VoIP: Voice Over Internet Protocol). This type of remote service can also create other connections, interact with the call via a virtual switchboard providing enhanced services for your business.
What are the benefits?
The specific benefits of a hosted PBX system over a traditional phone system can be summarised as:
- Simple setup in your office
- Less space required
- Less maintenance
- Lower running costs
- Unified communications
- Improved business features
- Improved potential scalability and growth
How can I choose the right provider?
In order to get the most from a hosted VoIP system, your business also needs to make sure that its IP network and connection to the Internet has sufficient bandwidth. Consider the ability of the service to manage multiple locations if your business has remote offices, and find out how easy the system is to install and operate, which will determine whether an on-staff administrator will be necessary. Finally, consider whether the system provides the kinds of tracking, account management and tools that you need.
Cloud2Call can offer all of the above and more. Their flexible and transparent approach to hosted PBX services allows their clients to pick and choose which services they require, in multiple locations, with immediate set up, including handsets delivered to your door, and whatever minutes you require in whatever country. The online system allows you to monitor exactly where your account is at any time and is updated continuously, coupled with as much or as little customer support as you require. There is no contract and you can leave whenever you choose without penalty because the service speaks for itself.
For a fast set up, Cloud2Call have designed pre-built packages to suit Single Users for 9.99€, and 2-5 Users for 29.95€ or if you are more experienced, you can build your own package suitable for one user up to an infinite number of users, however you choose.
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Reference to content source (in part) : http://www.voip-news.com/feature/essential-hosted-pbx-guide/
