Cost saving with VoIP

The past year has shown an even higher demand for VoIP telephone systems. Why? Because it can save any business a lot of money. And it is VERY reliable.

Whereas once there were fears about the reliability of the VoIP system, more recent improvements have demonstrated a call quality and consistency that is better than traditional landline telecoms options. Just as the mobile telephone was once an anomaly only used by the few, VoIP has emerged from its niche-market beginnings to become hugely popular. This is due to its convenience, simplicity and low-cost call rates.

Europe has become the prime innovator in VoIP services, whether stand-alone, bundled as a triple play offer, or through fixed-mobile convergence packages. This means that more and more call features are available to the small and large business, such as predictive dialling, dedicated inbound numbers, PBX virtual switchboards and "call whisper".

The keen focus that is being placed on VoIP telecoms worldwide is putting more pressure on providers to up the ante and continually offer services that have to date been unimaginable, especially for the small business or for business people whose work involves a lot of international commuting. 

VoIP functions via a specially designed handset or with an adapter on your normal telephone. Of course, it is also available via your desktop or laptop computer but the more convenient option for those of us who travel frequently is that your Cloud2Call VoIP account can work directly via your Smartphone or iPad. So, wherever you go, your VoIP account goes with you.

VoIP telecoms allow your customers to reach you on the same number for the samerate, wherever in world you may be! Andit doesn’t cost a fortune!

Microsoft’s recent purchase of Skype for $8.5 billion – a service that was only launched in 2003 – is just one indicator of how important this sector is on a worldwide platform. And, of course, as a sector becomes popular it becomes more competitive, offering better and better deals to the consumer.

Cloud2Call prides itself on staying on-top of all VoIP business developments. Whilst VoIP has opened up so many new opportunities for your business it is only effective if the service that you receive is reliable. We know that your call centre can become 500% more successful once the right setup is installed –the right installation is immediate and needs little follow-up care. 

We provide a no-contract system that allows you to manage it directly with total control over your accounts. And if you do have any questions, then we’re here to help whether you would like to talk to us by telephone, email or instant messenger. Cloud2Call has specifically designed business packages to make your life easier… and your business more profitable!

For further information view our prices page.

www.cloud2call.com/contact

Triple your enquiries – Choosing an inbound number.

VoIP telephony gives you the flexibility to choose your own telephone number – no matter where in the world you may be. 

After all, when it comes to sales enquiries, it isn’t really a question of where your office is based but where your clients are. Research indicates that providing your clients with a number that is more cost-effective for them can increase telephone enquiries by as much as 300%. 

Cloud2Call can provide you with a virtual (inbound) number from your choice of worldwide locations. Or even a freephone number. The calls are simply forwarded (or “pointed”) directly to your existing Cloud2Call extension, landline or mobile number. This gives you the ability to be ‘local’ from anywhere in the World. And it gives you the freedom to move around as much as required as you will no longer be tied to the office. In addition, the destination of incoming calls can be easily changed to whichever device is most convenient at any given time.

0800, 0500 and 0808 numbers are classed as UK Freephone or Freefone numbers.

Virtual inbound numbers have become a key element of most corporations’ marketing strategy. Many companies find that by communicating via a number that is either local or free to their target market or clientele, a higher level of customer-confidence and market awareness is secured in that location. Clients also tend to feel reassured by the fact that there is never a busy tone – incoming calls can always be redirected or “bounced” to an available line if the initial destination is in use. 

It is important to ensure that you have the ability to easily manage your incoming calls so Cloud2Call allows direct account access via your own client account login. Changes to the caller set-up only takes a few seconds, leaving you to turn your attentions to other areas of your business… or it allows you to leave the office, knowing that any enquiries are being immediately dealt with by a chosen professional. 

It is also possible to assess the volume of incoming calls and direct any given number to one department and then the overflow to support staff. Cloud2Call understands that the quicker that you can attend your clients, the higher the level of satisfaction. Cloud2Call inbound numbers provide:

• A dedicated number, wherever you are in the world
• Business flexibility to travel, relocate, etc
• Convenience – calls can be directed to the most convenient device at any given time
• Call redirection avoiding “lost” calls due to overloading on the lines
• Higher levels of customer service

You can find more information on a telecoms package to suit your needs including a virtual or freephone numbers, by visiting the Cloud2Call website. 

www.cloud2call.com

Nb :  Inbound phone numbers are also known as:

·        Virtual numbers

·        DDI's

·        Local numbers

·        Area-call numbers

·        Ghost Numbers

·        Remote-Call-Forward numbers

Cloud2Call is an official distributor of Yealink IP and IP video phones.  Visit our website for further details on the products available.  www.cloud2call.com/products

What is VoIP?

And can VoIP aid the success of my company?

The global recession of recent years has taught us to be more mindful and, perhaps, more open-minded about the way that we distribute company funds. And so, whilst there was once much skepticism about the reliability of VoIP, demand has risen monumentally and many users have now found that it is an invaluable part of their company’s infrastructure. VoIP is equally beneficial to a single home worker or a multi-national company as it provides a full range of tools that include reception and switchboard services, “whispers” that identify the origin of incoming calls and the appearance of worldwide locations for outgoing calls. Telecoms packages tend to be variable so you can easily identify one to suit your needs.

But what does VoIP actually do?

Well, all that you really need to know is that you are able to make calls directly from your computer or from a telephone, but rather than using a standard telephone line, internet lines are used. Therefore, it avoids the higher charges that a normal telephone call incurs. The telephone used for a VoIP call would either be one that has been specifically designed for VoIP usage (picture of a standard design below) or you would use your normal telephone with a special adapter. Alternatively. you can speak directly via your computer or tablet using a microphone or headset by downloading a simple piece of free software,  sometimes referred to as a softphone. Either way, the set-up takes just minutes. And once you have completed the set-up, you can take it anywhere. Just unplug the VoIP handset from the router in one location and move it to another and your service will be exactly the same – whether that other location is the office, home or even a different country. Obviously if you are using VoIP through your computer then you are able to make a call anywhere in the world as long as you have internet access.

The reason that VoIP has become so popular is thanks to some key benefits:

1. Cost saving. It is much cheaper than using standard telephone networks, especially when calling long-distance.
2. Freedom to move. You are provided with a dedicated line. Therefore, wherever you go, it goes.
3. Integration with other applications. For example, Cloud2Call provides VoIP services that are enabled with call recording, call transfer, “followMe”, conference calls and call screening.
4. Manageability. For example, the Cloud2Call service allows you to monitor exactly where your account is at any time and is updated continuously, coupled with as much or as little customer support as you require. There is no contract and you can leave whenever you choose without penalty because the service speaks for itself.

But is VoIP really reliable?

These days VoIP is incredibly reliable. It has the advantage of working via the internet which has built-in redundancy (meaning that it is extremely unlikely that it will ever experience downtime as instant backup servers are in place to ensure distribution 100% of the time). Any issues relating to the supply of the internet is due to the individual service provider or the equipment that is being used.

Cloud2Call is an official distributor of Yealink IP and IP video phones.  Visit our website for further details on the products available.  www.cloud2call.com/products

You need to be sure that you have sufficient bandwidth and you need to know that your service can easily manage multiple locations. Consult a knowledgeable company such as Cloud2Call who can provide all that is required for your individual situation with a flexible and an, equally important, transparent approach. With the right company you can be set-up in minutes and if you do have any questions in the future then customer-services operators are available via telephone, email or online.

You can find more information on a telecoms package to suit your needs by visiting the Cloud2Call website.

 For a  fast set up,  Cloud2Call have designed pre-built packages to suit Single Users for 9.99€, and 2-5 Users for 29.95€ or if you are more experienced, you can build your own package suitable for one user up to an infinite number of users,  however you choose.
Get the most for your business by choosing the next generation of telecoms from www.cloud2call.com