What is VoIP?

And can VoIP aid the success of my company?

The global recession of recent years has taught us to be more mindful and, perhaps, more open-minded about the way that we distribute company funds. And so, whilst there was once much skepticism about the reliability of VoIP, demand has risen monumentally and many users have now found that it is an invaluable part of their company’s infrastructure. VoIP is equally beneficial to a single home worker or a multi-national company as it provides a full range of tools that include reception and switchboard services, “whispers” that identify the origin of incoming calls and the appearance of worldwide locations for outgoing calls. Telecoms packages tend to be variable so you can easily identify one to suit your needs.

But what does VoIP actually do?

Well, all that you really need to know is that you are able to make calls directly from your computer or from a telephone, but rather than using a standard telephone line, internet lines are used. Therefore, it avoids the higher charges that a normal telephone call incurs. The telephone used for a VoIP call would either be one that has been specifically designed for VoIP usage (picture of a standard design below) or you would use your normal telephone with a special adapter. Alternatively. you can speak directly via your computer or tablet using a microphone or headset by downloading a simple piece of free software,  sometimes referred to as a softphone. Either way, the set-up takes just minutes. And once you have completed the set-up, you can take it anywhere. Just unplug the VoIP handset from the router in one location and move it to another and your service will be exactly the same – whether that other location is the office, home or even a different country. Obviously if you are using VoIP through your computer then you are able to make a call anywhere in the world as long as you have internet access.

The reason that VoIP has become so popular is thanks to some key benefits:

1. Cost saving. It is much cheaper than using standard telephone networks, especially when calling long-distance.
2. Freedom to move. You are provided with a dedicated line. Therefore, wherever you go, it goes.
3. Integration with other applications. For example, Cloud2Call provides VoIP services that are enabled with call recording, call transfer, “followMe”, conference calls and call screening.
4. Manageability. For example, the Cloud2Call service allows you to monitor exactly where your account is at any time and is updated continuously, coupled with as much or as little customer support as you require. There is no contract and you can leave whenever you choose without penalty because the service speaks for itself.

But is VoIP really reliable?

These days VoIP is incredibly reliable. It has the advantage of working via the internet which has built-in redundancy (meaning that it is extremely unlikely that it will ever experience downtime as instant backup servers are in place to ensure distribution 100% of the time). Any issues relating to the supply of the internet is due to the individual service provider or the equipment that is being used.

Cloud2Call is an official distributor of Yealink IP and IP video phones.  Visit our website for further details on the products available.  www.cloud2call.com/products

You need to be sure that you have sufficient bandwidth and you need to know that your service can easily manage multiple locations. Consult a knowledgeable company such as Cloud2Call who can provide all that is required for your individual situation with a flexible and an, equally important, transparent approach. With the right company you can be set-up in minutes and if you do have any questions in the future then customer-services operators are available via telephone, email or online.

You can find more information on a telecoms package to suit your needs by visiting the Cloud2Call website.

 For a  fast set up,  Cloud2Call have designed pre-built packages to suit Single Users for 9.99€, and 2-5 Users for 29.95€ or if you are more experienced, you can build your own package suitable for one user up to an infinite number of users,  however you choose.
Get the most for your business by choosing the next generation of telecoms from www.cloud2call.com